BCM Global is a worldwide loan servicer with offices around the globe, managing over 120,000 loans valued at 80 billion euros in assets. Within two years, they conquered the majority of the buy-to-let market in the Netherlands. BCM Global’s mission is to provide exceptional service to their clients, including money providers, employees, and mortgage advisors, ensuring streamlined communication and efficient dossier management from new applications to loan management.
Develop an intuitive and user-friendly platform that seamlessly integrates mortgage application and management processes for diverse users, including money providers, employees, mortgage advisors and residential customers. The platform needed to facilitate efficient communication, support both residential and commercial real estate, and be accessible to users with varying roles. Ensuring a consistent and engaging user experience across all channels was paramount to drive adoption and satisfaction.
1. Business Challenge Identification: Understand user requirements for each part of the application.
2. Design Session: Ideate solutions and create wireframes based on discussions. Gather feedback from platform users.
3. Refinement Session: Refine wireframes based on feedback and discuss technical implementation.
4. Prototype: Convert final wireframes into high-fidelity clickable prototypes.
5. Testing: Share prototypes with business analysts and a group of users for testing.
6. Implementation: Begin implementation upon final approval of prototypes, starting work in the next sprint.
The UX strategy focused on creating a seamless and user-friendly experience that meets the diverse needs of BCM Global’s users. The approach involved extensive research, user-centered design principles, and continuous iteration based on feedback.
Together with the client we created a cycle where we would work 2-4 weeks on each journey and start development immediately after.
Effective Communication is Key
Maintaining clear and consistent communication between all stakeholders, including management, developers, and end-users, is crucial for the success of such complex projects. Regular design sessions and refinement meetings ensure that everyone is aligned and that user needs are continuously met.
Integration of Multiple Systems
Successfully integrating multiple systems (e.g., 2FA, document management, and communication tools) into a cohesive platform was a significant achievement. This integration streamlined workflows and enhanced the overall efficiency of mortgage management.
Managing Multidisciplinary Teams
Working with a multidisciplinary near-shore team taught me the nuances of managing diverse skill sets and ensuring seamless collaboration across different cultures and expertise areas.
Time Management and Prioritization
Managing multiple tasks and deadlines taught me the importance of effective time management and prioritization. Breaking down tasks into manageable segments and focusing on high-impact activities helped me stay on track and meet project milestones.
![Mockup bcm](https://rbvs.nl/wp-content/uploads/2024/06/Mockup-bcm.png)
Interested in elevating your digital experience? Book a 15-minute call and learn how my UX/UI design expertise can bring your vision to life. I’m here to help you create compelling, user-centric solutions that drive success.
![metal-hand-gesture](https://rbvs.nl/wp-content/uploads/2024/06/metal-hand-gesture.png)